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Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) [MB-910T00]

Teknologisk Institut
Startdatoer
Århus
01-11-2021  
8.999 DKK
Taastrup
25-11-2021  
8.999 DKK

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Kursusbeskrivelse

Få en god introduktion til CRM-delen i Dynamics 365 og de muligheder der findes inden for Customer Engagement. Du får kendskab til modulerne Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service og Dynamics 365 Field Service ved hjælp af praktiske øvelser.

Forudsætninger

Du forventes at have en grundlæggende forståelse for kundeengagement (CRM). En forståelse for Cloud Computing vil være en fordel, men er ikke en forudsætning for deltagelse.

Deltagerprofil

Dette kursus er for alle som gerne vil have en grundlæggende introduktion til Custom Engagement mulighederne i Dynamics 365.

Udbytte

  • Beskrivelse af funktionerne i Dynamics 365 Marketing
  • Beskrivelse af funktionerne i Dynamics 365 Sales
  • Beskrivelse af funktionerne i Dynamics 365 Customer Service
  • Beskrivelse af funktionerne i Dynamics 365 Field Service
  • Beskrivelse af funktionerne i Dynamics 365 Project Operations (CRM)

Indhold

Modul 1: Learn the Fundamentals of Dynamics 365 Marketing
  • This module covers the basic concepts of customer engagement and what the customer engagement apps have in common before diving into Dynamics 365 Marketing. We begin with the standard marketing business processes and how Marketing addresses those. Then we examine the product capabilities. Finally, we cover additional marketing apps such as LinkedIn Campaign Manager, Dynamics 365 Customer Voice and Dynamics 365 Customer Insights.

    - Get introduced to the Dynamics 365 customer engagement apps
    - Examine Dynamics 365 Marketing
    - Describe Dynamics 365 Marketing capabilities
    - Review Additional Marketing Apps
Modul 2: Learn the Fundamentals of Dynamics 365 Sales
  • This module provides an introduction to Dynamics 365 Sales. We begin with the standard sales business processes and how Sales addresses those. Then we examine the product capabilities. Finally, we cover additional sales apps such as Sales Insights and Sales Navigator.

    - Explore Dynamics 365 Sales
    - Manage the sales lifecycle with Dynamics 365 Sales
    - Review additional sales apps
Modul 3: Learn the Fundamentals of Dynamics 365 Customer Service
  • This module provides an introduction to Dynamics 365 Customer Service. We begin with the standard customer service business processes and how Customer Service addresses those. Then we examine the product capabilities. Finally, we cover additional customer service apps such as Omnichannel for Customer Service, Dynamics 365 Customer Service Insights, Customer Service Scheduling and Connected Customer Service.

    - Examine Dynamics 365 Customer Service
    - Describe Dynamics Customer Service capabilities
    - Review additional customer service apps
Modul 4: Learn the Fundamentals of Dynamics 365 Field Service
  • This module provides an introduction to Dynamics 365 Field Service. We begin with the standard field service business processes and how Field Service addresses those. Then we examine the product capabilities, including work order generation, scheduling, inventory management and asset management.

    - Examine Dynamics Field Service
    - Generate Work Orders in Dynamics 365 Field Service
    - Describe the scheduling capabilities of Dynamics 365 Field Service
    - Examine the inventory management capabilities of Dynamics 365 Field Service
    - Review the asset management capabilities of Dynamics 365 Field Service
Modul 5: Learn the Fundamentals of Dynamics 365 Project Operations (CRM)
  • This module provides an introduction to the customer engagement aspects of Dynamics 365 Project Operations. We begin with the standard project-based business processes and how Project Operations addresses those. Then we examine the product capabilities, including sales, project management, and resource utilization.

    - Examine Dynamics 365 Project Operations
    - Describe the sales capabilities of Dynamics 365 Project Operations
    - Plan projects with Dynamics 365 Project Operations
    - Review the resource utilization capabilities of Dynamics 365 Project Operations

Certificering

Dette kursus er rettet mod eksamen MB-910 Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM). Eksamen bestilles og betales særskilt. Ved beståelse opnås certificeringen Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM).

Microsoft skriver om denne eksamen:
  • This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features.
  • Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.

Læs mere om IT-certificering her.

Microsoft Software Assurance Vouchere

Kurset kan betales med 2 SA-vouchere. De skal dog være reserveret senest den 30. juni 2021.

Undervisere

Undervisningen varetages af en erfaren underviser fra Teknologisk Instituts netværk bestående af branchens dygtigste undervisere.

Video

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Pris

8999 DKK

Om udbyderen

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Kontaktinfo

Teknologisk Institut

Gregersensvej 3
2630 Taastrup


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