Understanding Lean Service and Administration
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Understanding Lean Service and Administration
Understanding Lean Service and Administration
Lean thinking, Design thinking, and Systems thinking for service and administration
Over the past five or so years there has been huge progress in the development of concepts to assist in better service and administration operations. These concepts have come from Lean thinking, Design thinking, Systems thinking and from services marketing, brain research, motivation studies, IT, and idea management. The challenge has been how to integrate these areas and adapt them to the numerous situations found in service and administration.
This course brings you up to date on developments and show how they can be applied in your organisation.
Outcomes
On completion, participants will:
- Have an in-depth understanding of Lean Thinking concepts, Design Thinking concepts, and Systems Thinking concepts as they relate to service and administration
- Be able to select and use concepts and tools as appropriate to their particular service or administration situation
- Have a good knowledge of problem solving and improvement tools that are relevant to service
- Have experienced a number of games and simulations that they can apply in their own situations
- Be amongst the first to receive a copy of the new edition of John’s book on Service Systems.
Målgruppe
Who should attend?
- Anyone interested in improving service, office, and administration operations.
- Level: Middle to senior managers, consultants, administrators.
- Private sector service organisations, local government, health care, manufacturing ‘back office’.
- Examples: banks, call centres, field maintenance (any ‘break-fix operations), emergency services, office functions, design, administration, accounting, HR.
Prerequisites:
None, except a genuine interest in learning about new concepts and tools in service, administration, and office operations. Some knowledge of Lean is desirable (for ex. an effektivitet.dk course on Lean).
Pris
Medlemmer: 15.600,- Ikke medlemmer 17.500,-
effektivitet.dk
effektivitet.dk
effektivitet.dk tilbyder certificerede internationale uddannelser i styring af forsyningskæder og virksomhedens ressourcer, samt i Lean-principper, metoder og værktøjer. Mange af dine kolleger har allerede gennemgået uddannelserne og deltager i vore netværk.
effektivitet.dk er for alle, der arbejder med udvikling af:
- Ledelse
- Produktion
- Logistik
- Produkter
- Serviceydelser
Vi udgiver bladet Effektivitet fire gange årligt, organiserer netværksgrupper, konferencer og medlemsmøder - herunder den årlige Logistikkonference, hvor den eftertragtede Danske Logistikpris uddeles.
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Kontaktinformation til effektivitet.dk
Telefon: 7022 0004 
For at bestille information om Understanding Lean Service and Administration, venligst indtast følgende oplysninger:
